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Shipping & Exchange Policy

Effective Date: 01.07.2025

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Your Satisfaction, Our Priority

At Skywire Broadcast Private Limited, operating under the brand VIDEOCAST India, we aim to ensure a reliable and transparent shipping and exchange experience for all our customers. Please read the following policy to understand how we manage deliveries, returns, and product exchanges.

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1. Shipping Policy

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Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • You will receive an order confirmation email once your purchase is successful.

  • A second email with tracking details will be sent once the product is shipped.​

Shipping Timeline

  • Delivery Time: Standard delivery within 3–7 business days depending on your location.

  • Shipping Locations: We currently ship across India. For international orders, please contact our team directly.

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Shipping Charges

  • Shipping charges, if any, will be displayed at checkout before order confirmation.

  • Free shipping may be offered as part of promotional offers.

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Delays

While we strive to deliver within the promised time, delays may occur due to:

  • Natural calamities

  • Logistics issues

  • Local restrictions or unforeseen circumstances
    We will keep you informed in such cases.

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2. Exchange & Return Policy

Eligibility for Return or Exchange

  • Products are eligible for return or exchange if:

    • The item is defective, damaged, or not functioning as intended.

    • The wrong product was delivered.

    • The return request is raised within 7 days of delivery.

Conditions

  • Item must be unused, in its original packaging, and with all accessories/manuals intact.

  • Proof of purchase (invoice or order confirmation) is mandatory.

  • Skywire Broadcast reserves the right to reject returns that do not meet the conditions above.

 

How to Request a Return or Exchange

  • Contact our support team at 📧 support@skywirebroadcast.com with your:

    • Order ID

    • Reason for return or exchange

    • Photos (if applicable)

  • Our team will review your request and guide you through the return process.

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Exchange Process

  • Once we receive and inspect the returned item, the replacement product will be shipped within 3–5 business days, subject to stock availability.

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3. Refund Policy

Refund Timeline

  • After successful inspection, refunds (if applicable) will be issued to the original payment method within 3–4 business days.

 

Non-Refundable Items

  • Shipping charges (if applicable) are non-refundable.

  • Customized or clearance items are not eligible for return or refund.

 

4. Important Notes

  • Do not accept delivery if the outer packaging appears tampered or damaged. Notify us immediately if this occurs.

  • For warranty-related repairs or servicing, refer to our Warranty Policy.

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Need Help?

We’re here to assist you at every step.
Contact Us:
📧 Email: [info@skywirebroadcast.com]
📞 Phone: +91-120-6870894
📍 Address: F-06, First Floor, H-192, Sector 63, Noida – 201301, Uttar Pradesh, India

 

Thank you for shopping with VIDEOCAST India by Skywire Broadcast. Your satisfaction is at the core of everything we do.

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